Last Updated: 27 October 2026

At THE BEAUTI STORE, we are committed to providing quality salon and professional beauty products to our customers. We request that you carefully review your order details before completing your purchase.

Our products are generally non-returnable and non-refundable, except in cases where a customer receives a defective product or a product that does not match the product ordered. All requests are subject to verification and applicable legal requirements.

1. No Return & No Refund Policy

All products purchased from THE BEAUTI STORE are generally non-returnable and non-refundable.

We do not accept returns or provide refunds for reasons such as:

  • Change of mind after placing an order.
  • Incorrect product selection by the customer.
  • Ordering the wrong product, size, variant, or quantity.
  • No longer requiring the purchased product.
  • Dissatisfaction unrelated to a product defect or mismatch.

Exceptions may apply when a customer receives a defective product or a product that differs from the product ordered. Such cases will be reviewed according to the conditions outlined below and applicable law.

2. Eligible Returns

A return or refund request may be considered in the following situations:

A. Defective Product

If you receive a product that is defective, damaged, or not functioning as intended, you may contact us to report the issue.

Our team will review the complaint and determine the appropriate resolution.

B. Incorrect or Mismatched Product

If you receive a product that differs from the product ordered, such as an incorrect product or variant, please notify us as soon as possible.

After verifying the issue, we will communicate the appropriate resolution.

Note: Return, replacement, or refund requests are subject to verification and applicable consumer protection laws.

3. How to Request a Return

If you receive a defective or incorrect product, please follow these steps:

  1. Contact Us: Email us at thebeautistore1@gmail.com or call +91 7448818599.
  2. Provide Order Details: Share your order number, purchase details, and a description of the issue.
  3. Submit Evidence: Provide clear photographs or videos showing the defect, damage, or product mismatch, if requested.
  4. Wait for Verification: Our team will review your request and may contact you for additional information.
  5. Receive a Resolution: Once the issue is verified, we will communicate the next steps.

We recommend reporting any issue promptly after receiving your order.

4. Conditions for Return Requests

To help us review your request, please ensure that:

  • You provide the correct order number and purchase details.
  • The reported issue is clearly explained.
  • Supporting photographs or videos are provided when requested.
  • The product is retained until our team provides further instructions.

Please do not send a product back without contacting our team first.

Where a return is approved, we will communicate the applicable return procedure.

These requirements do not limit any rights or remedies available to customers under applicable law.

5. Refund Policy

Refunds are not ordinarily available for products purchased from THE BEAUTI STORE.

However, if a product is verified as defective or different from the product ordered, we will review the circumstances and communicate the appropriate resolution.

Depending on the situation and applicable legal requirements, the resolution may include:

  • Replacement of the affected product.
  • Refund of the eligible amount.
  • Another appropriate remedy as required by applicable law.

Where a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

6. Replacement Policy

If you receive a defective or incorrect product, THE BEAUTI STORE may arrange a replacement after verifying the issue.

Replacement availability may depend on product availability and the circumstances of the complaint.

If a replacement is unavailable, we will communicate an appropriate alternative resolution in accordance with applicable law.

7. Products Not Eligible for Return

Except where required by applicable law, the following circumstances will generally not qualify for a return or refund:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Ordering the wrong size, variant, or quantity.
  • Products no longer required by the customer.
  • Products damaged after delivery due to improper handling or misuse.
  • Products used contrary to their intended purpose or instructions.

These exclusions do not apply where a customer is entitled to a remedy under applicable law.

8. Order Cancellation

Order cancellations are handled separately under our Cancellation Policy.

Customers may request cancellation before an order enters processing or dispatch, subject to the order status and applicable terms.

Once an order has been processed or dispatched, cancellation may not be possible.

For more information, please refer to our Cancellation Policy.

9. Shipping Costs for Returns

Where a return is approved because a product is defective or does not match the product ordered, our team will communicate the applicable return and shipping arrangements.

Customers should contact us before arranging return shipping.

Any applicable shipping costs or reimbursement will be handled according to the circumstances and applicable law.

10. B2B Orders

THE BEAUTI STORE primarily serves salon businesses and professional customers.

For bulk or business orders, customers should carefully review the products, quantities, variants, and delivery details before confirming their purchase.

The same general return and refund conditions apply to B2B orders, subject to any separately agreed written terms and applicable law.

11. Policy Updates

THE BEAUTI STORE reserves the right to update this Return & Refund Policy when necessary.

Any updates will be published on this page with a revised “Last Updated” date.

Changes to this policy will not override rights or remedies available under applicable law.

12. Contact Us

If you have questions about this Return & Refund Policy or need to report a defective or incorrect product, please contact us.

THE BEAUTI STORE

Address:
129/2, Amman Koil St, Kondithope, George Town, Chennai, Tamil Nadu 600001

Phone: +91 7448818599

Email: thebeautistore1@gmail.com

Business Hours: Monday – Sunday, 11:00 AM – 9:00 PM